Return & Cancellation Policy
***If you would like to cancel you order, you may do so without penalty within 5 days of placing the order. For order cancellations longer than 5 days after the initial order, we will refund your money less the following fees: $5 flat re-stock fee + 10% of the order total prior to shipping charges. All orders over $250 that are cancelled after 5 days will be charged the $10 flat re-stock + 20% of the total order prior to shipping.***
You may return most new, unopened items within 7 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 3-4 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We use USPS Priority 2-3 day shipping as our preferred method. Your garlic will not do well in a hot box in transit without air. The shorter time in a box, the better. For larger orders, we can work with UPS or FedEx and will process your order once we have the correct shipping quotes. Please open your box upon receipt to ensure your garlic is stored in a cool, dry place with good air circulation.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All orders contain a $1 shipping and handling fee on top of the actual shipping cost.